ACE Salt Water Sanitizer System Troubleshooting

If you need additional information, or have questions, please call the IHT Service Department at 303-296-7727 for assistance. We are available Mon.-Fri. 9 am to 5pm.

1. Water Care Icon flashes

Attention is needed. Access the ACE system menus on the main control panel to read the status message.

The water is cloudy

  • Use FreshWater test strip. If chlorine is low, manually add granular dichlor (chlorine) as needed, or initiate a chlorine Boost.
  • Check filters and clean as needed according to your Owner's manual.
  • Use a FreshWater test strip to check spa pH level. Add pH down as needed.

Low Sanitizer level reading

  • Check settings. Your use level may require you to increase the setting to a higher number. If use level is at 5, increase spa size will generate more sanitizer.
  • Install an ozone unit if the ACE system is running at capacity.

High Sanitizer level reading

  • Check settings. Your use level may require you to decrease the setting to a lower number. If use level is at 1, decreasing spa size will generate less sanitizer.
  • Reduce chlorine level by adding 1-cup hydrogen peroxide. Check chlorine level and repeat as needed.

Low Salt reading

  • Water temperature may be low. Allow water temperature to reach 100F/37.5C and re-test.
  • Filters may be dirty. Remove cell from filter and place in main tub. Re-test the salt level. If the salt show in the OK range, replace or clean the filters as needed.
  • Cell may require cleaning. Review Cell Cleaning section of instructions.
  • Cell may need to be replaced.

Water Care Icon is not lit when Main Control Panel is illuminated.

  • Contact IHT Service Dept. at 303-296-7727.
  • NOTE: You may continue to use your spa as long as the chlorine level on the FreshWater test strip is in the OK range.

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Visit any of our FOUR Denver Metro Locations

Denver
4275 N Broadway, Unit A
Denver, CO 80216
Phone: 303-296-7727
Fax: 303-296-0449

Boulder
3550 Arapahoe 
Boulder CO 80303
Phone: 303-449-7095 
Fax: 303-449-8779

Highlands Ranch
2660 E. County Line Rd 
Littleton, CO 80126 
Phone: 303-770-6662 
Fax: 303-770-7858

I-25 at 8th Ave.
1035 Zuni St. 
Denver, CO 80204 
Phone: 303-755-4772 
Fax: 303-623-2788

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